Computer Systems: Network Services
Access
A network account gives you 24-hour access to all network resources.
On this page:
Account Set-up
To get access you need to contact the Helpdesk and complete a SARF (pdf or word) (System Access Request Form). A SARF is needed for all requests to add, remove, or modify access to the network, email, directories and folders, or systems and databases residing on the network. The request must be approved by a PI, supervisor, or project director. Specific user access and permissions are granted according to job needs and responsibilities.
IDs & Passwords
Network accounts consist of a unique user ID and password. User IDs are assigned by IT and usually consist of the first letter of your first name and your full last name (e.g., Bill Smith = bsmith). If your name changes, IT will change your user ID if you request it.
Passwords are the responsibility of users. Our network password standards meet or exceed UCSF enterprise standards. Keep your password confidential, change it periodically, and report any suspected breaches to the Helpdesk. Passwords must be changed if they are suspected of being or are known to have been disclosed. IT will reset your account so you can create a new password.
| Password Standards | |
| CATEGORY | STANDARD |
| Maximum age | 180 days (user must initiate password reset) |
| Minimum age | 1 day |
| History (changes before repeats allowed) | 24 |
| Failed logons allowed before lockout | 3 failed attempts |
| Lockout duration | 30 minutes (can be manually reset sooner by Helpdesk by calling 415-514-8122) |
| Minimum password length | 8 |
| Maximum consecutive character repeats | 2 |
| Required characters | At least 1 character from 3 of 4 character sets: a-z, A-Z, 0-9, symbols ~`!@#$%^&*()_-+={}[]|\;”’<>,.?/ |
| Prohibited characters and patterns | : (colon), Easily guessed dictionary words, dates, phone numbers, proper names, parts of login name, minor variations on former password, etc. |
Log-in Failures
After three failed log-in attempts, the system will not allow you to log in for 30 minutes. If this happens to you, call the Helpdesk (514-8122) to reset your account.
Account Disabling
IT deactivates access to network services upon notification by a supervisor or HR. Please submit a SARF (pdf or word). If an employee is leaving the department, see Departing Employees for more information.
Network Downtime
Access is available round the clock, although individual servers may be down periodically for maintenance. If downtime is scheduled, you will be notified in advance. In the case of unscheduled events, you will be notified and given any instructions by email or voicemail as soon as a problem is identified. The network is monitored 24 x 7, however, if you experience a problem with your access, contact the Helpdesk. It may be a general network issue or a problem specific to you machine.