Computer Systems: About Us
Help/Contacts
On this page:
Contacts
| For help with... | Contact | ||||||
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Helpdesk 415-514-8122 HelpDesk@psg.ucsf.edu Helpdesk Staff: Lester Francisco Warren Huang Wilson Li |
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| Pre-award, budgets, DMG services, and training |
Cary Fox
Director of Computer Systems |
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| Network infrastructure and security technology needs |
Alaric Battle
Deputy Director of Computer Systems |
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| Research Data System (RDS) Study Database support, post-award | Contact the designated Study Liaison or DMG programmer. | ||||||
| Research Cluster technical support |
Richard Tabor
Biostatistics IT Administrator |
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| Purchasing and recharge issues |
Sally Mead
MSO/Computer Systems Financial Administrator |
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| Computer system validation and security policies and procedures |
Susan Butler
Quality Assurance Director/ Security Officer |
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Helpdesk Hours & Operation
The Helpdesk is staffed during normal business hours (Monday-Friday, 8:30 - 5:00 pm). Requests are triaged according to IT staff expertise and availability. Do not contact individual Helpdesk personnel directly to initiate a request. Once your request has been assigned to a specific IT contact, you will be notified. At that point you may directly interact with the person assigned to your request to resolve the issue. Most requests are resolved within the same day. All requests are documented and tracked to closure.
Campus Systems
The campus systems that you use (e.g, At Your Service, Weblinks, Digital Library) are developed and supported by one of three IT organizations that operate separately from our Computer Systems team:
- UC Information Resources and Communications (IR&C)
- UCSF Office of Academic and Administrative Information Services (OAAIS)
- UCSF School of Medicine Information Services Unit (ISU)
If you are having technical problems with campus-wide systems, contact the Helpdesk. The Helpdesk is the designated Computer Support Contact responsible for coordinating with the appropriate IT unit to resolve your issue.